Support

Explore our unparallelled support

As a part of our offerings, MIKE Powered by DHI Client Care helps you get maximum value out of your software. We provide you with the latest software releases, service packs, comprehensive documentation as well as access to our extensive knowledge pool of DHI experts. Our experienced and friendly Client Care team is ready to help you, whether your issue pertains to technical assistance, installation, product updates and licences, software maintenance agreements or something else entirely. Our users consistently tell us that our software support is unparallelled.

NEW TO MIKE SOFTWARE AND OUR SUPPORT?

Our software includes comprehensive online documentation, which often contains the answers to your questions. The online self-help documentation includes:

  • Built-in online help, accessible directly in your software
  • User guides
  • Release notes
  • FAQ

HELP US PROVIDE YOU WITH PREMIUM SUPPORT

Still can’t find your answer? Contact your local MIKE Powered by DHI Client Care. You can find the contact information below. As a global organisation, we have software support around the world to help you in your time zone and in your local language.

For most enquires, we aim to respond by the end of the following business day. If your question is of a more complex nature and requires help from one of DHI’s experts, it can take longer.

When you contact us, whether it’s by e-mail, phone, or fax, you can greatly assist the process by providing the following information in your enquiry:

  • Company name and hardware key number (for example: MZ-488)
  • Operating system, memory and so forth
  • Version of your software package
  • Detailed description of the problem: when did it occur, what error messages came up, and so on
  • If relevant, enclose copies of specification and/or data files with your e-mail/fax

Find your local MIKE Powered by DHI support

Upcoming Training Courses

4-5 Feb
2 days
MIKE URBAN+ WATER DISTRIBUTION This two-day, hands-on course gives you an introduction to data management and numerical modelling (EPANET) of water distribution systems. On completion of the course you will be able to use MIKE URBAN+ software to develop your own models by importing GIS Norway
6 Feb
1 day
MODELLING IN THE AGRICULTURAL SECTOR Presenters discuss numeric modelling in the context of agriculture and groundwater quality monitoring to achieve crop security and harvest quality. They review modelling software MIKE SHE and FEFLOW and two case studies, which represent successful irrigation practice. Participants learn, how real-time modelling can help farmers, agricultural associations and government agencies manage irrigation systems and develop planning and governing mechanisms for local and regional cases. 2:00 UTC  15:00 Berlin Online Register
10-14 Feb
5 days
FEFLOW This comprehensive five-day course in Berlin consists of two parts. The introductory part is identical to the course "Introduction to groundwater modelling". The advanced part aims at providing you with the skills for advanced modelling topics. Germany
11 Feb
1 day
FEFLOW During this free 1 hour webinar including Q&A we will present the foundation of underground water modelling, headlining the advantages that FEFLOW brings as a tool to your business. Different versions of the software will be presented, with their functionalities explained (flow and mass transfer). Don´t miss this opportunity to know this Powered by DHI tool for underground water modelling. 15:00 UTC (10:00am EST) Online Register
11-12 Feb
2 days
MIKE HYDRO RAINFALL-RUNOFF (RR) The main focus of this two-day, hands-on course is to teach you to apply the functions of the NAM model. However, the course also introduces you to the other models within the RR module, addresses the typical problems you face in hydrological modelling an Malaysia
12 Feb
1 day
MIKE 21 During this free 1-hour webinar including a Q&A session, we will visit the key concepts of resilience planning and introduce tools and technologies that will allow you to understand the vulnerabilities of coastal areas and develop real solutions to protect them. 15:00 UTC Online Register
13 Feb
1 day
MODELLING IN THE AGRICULTURAL SECTOR Presenters discuss numeric modelling in the context of agriculture and groundwater quality monitoring to achieve crop security and harvest quality. They review modelling software MIKE SHE and FEFLOW and two case studies, which represent successful irrigation practice. Participants learn, how real-time modelling can help farmers, agricultural associations and government agencies manage irrigation systems and develop planning and governing mechanisms for local and regional cases. 2:00 UTC  15:00 Berlin Online Register
More courses

Upcoming webinars

6 Feb
1 day
MODELLING IN THE AGRICULTURAL SECTOR Presenters discuss numeric modelling in the context of agriculture and groundwater quality monitoring to achieve crop security and harvest quality. They review modelling software MIKE SHE and FEFLOW and two case studies, which represent successful irrigation practice. Participants learn, how real-time modelling can help farmers, agricultural associations and government agencies manage irrigation systems and develop planning and governing mechanisms for local and regional cases. 2:00 UTC  15:00 Berlin Online Register
11 Feb
1 day
FEFLOW During this free 1 hour webinar including Q&A we will present the foundation of underground water modelling, headlining the advantages that FEFLOW brings as a tool to your business. Different versions of the software will be presented, with their functionalities explained (flow and mass transfer). Don´t miss this opportunity to know this Powered by DHI tool for underground water modelling. 15:00 UTC (10:00am EST) Online Register
12 Feb
1 day
MIKE 21 During this free 1-hour webinar including a Q&A session, we will visit the key concepts of resilience planning and introduce tools and technologies that will allow you to understand the vulnerabilities of coastal areas and develop real solutions to protect them. 15:00 UTC Online Register
13 Feb
1 day
MODELLING IN THE AGRICULTURAL SECTOR Presenters discuss numeric modelling in the context of agriculture and groundwater quality monitoring to achieve crop security and harvest quality. They review modelling software MIKE SHE and FEFLOW and two case studies, which represent successful irrigation practice. Participants learn, how real-time modelling can help farmers, agricultural associations and government agencies manage irrigation systems and develop planning and governing mechanisms for local and regional cases. 2:00 UTC  15:00 Berlin Online Register
19 Feb
1 day
DHI NZ WEBINAR: Plastic Litter – Where Does It End Up In Coastal Waters? In this webinar, you will hear how Agent Based Modelling (ABM) could be used to identify the best sites to place cleanup systems so as to trap the maximum amount of plastics. International case studies will be presented. It is estimated that more than 4.8 million tonnes of plastics were floating in marine environments in 2010. This number is expected to increase by 50-fold by 2100. Cleanup systems need to be actively deployed to collect the plastic litter in the marine environment. Time: 19 Feb 2020, 12:00 pm NZT Online Register
20 Feb
1 day
MIKE FLOOD During this free 1 hour webinar including a Q&A session, explore the benefits and applications of two important new features, Long Culverts and Free Outflow Boundary Conditions in the latest 2019 release of MIKE 21 Flexible Mesh (FM). 19:00UTC (2:00pm EST) Online Register
27 Feb
1 day
VIRTUAL RIVER 4.0 We introduce the basic concepts and advantages of Virtual River 4.0, based on concrete uses in three areas – (i) inspection of control systems, (ii) employee training, as well as (iii) information production through the digital twin. We show when and how known, imprinted errors increase the use of trainings and test and how Virtual River 4.0 can be used as a formal instrument for inspection and qualification of personnel. Time 2:00 pm UTC (15:00 CET + 1 Amsterdam, Berlin, Rome, Vienna), Length: 45 min. Online Register
4 Mar
1 day
DHI NZ WEBINAR: MIKE URBAN+ 2D Overland Flow In this online webinar, you will learn more about the latest updates MIKE URBAN+ 2D overland flow tools. You will get an overview of the tool itself, how it can be used where it sets itself apart from MIKE FLOOD. Time: 23:00-23:30 UTC (Wednesday, 4 March 2020, 12:00 pm NZT) Online Register
10 Mar
1 day
FEFLOW During this free 45 minute webinar including a Q&A session, we will present the foundation of underground water modelling, headlining the advantages that FEFLOW brings as a tool to your business. The graphical interface of FEFLOW will be presented, as well as visualization of maps and graph outputs of the model. Different versions of the software will be presented, with their functionalities explained (flow and mass transfer). 17:00UTC (1:00pm EST) Online Register
19 Mar
1 day
DHI NZ WEBINAR: Using Model Warehouse to manage your models In this online webinar, you will learn how Model Warehouse can assist you in managing your modelling files and projects. You will get an overview of the software and the features as well as best practice in storing your modelling related files and projects. Time: 23:00-23:30 UTC (Thursday, 19 March 2020, 12:00 pm NZT) Online Register
More webinars