Support

Explore our unparallelled support

As a part of our offerings, MIKE Powered by DHI Client Care helps you get maximum value out of your software. We provide you with the latest software releases, service packs, comprehensive documentation as well as access to our extensive knowledge pool of DHI experts. Our experienced and friendly Client Care team is ready to help you, whether your issue pertains to technical assistance, installation, product updates and licences, software maintenance agreements or something else entirely. Our users consistently tell us that our software support is unparallelled.

NEW TO MIKE SOFTWARE AND OUR SUPPORT?

Our software includes comprehensive online documentation, which often contains the answers to your questions. The online self-help documentation includes:

  • Built-in online help, accessible directly in your software
  • User guides
  • Release notes
  • FAQ

HELP US PROVIDE YOU WITH PREMIUM SUPPORT

Still can’t find your answer? Contact your local MIKE Powered by DHI Client Care. You can find the contact information below. As a global organisation, we have software support around the world to help you in your time zone and in your local language.

For most enquires, we aim to respond by the end of the following business day. If your question is of a more complex nature and requires help from one of DHI’s experts, it can take longer.

When you contact us, whether it’s by e-mail, phone, or fax, you can greatly assist the process by providing the following information in your enquiry:

  • Company name and hardware key number (for example: MZ-488)
  • Operating system, memory and so forth
  • Version of your software package
  • Detailed description of the problem: when did it occur, what error messages came up, and so on
  • If relevant, enclose copies of specification and/or data files with your e-mail/fax

Find your local MIKE Powered by DHI support

Upcoming Training Courses

30 Sep
1 day
Webinar: FEFLOW Applied to Dams For the calculation of fluxes, pore pressure distribution and hydraulic heads in earth dams, taking into account drains, curtains, different materials and transient variation of the reservoir level, it is necessary to use robust numerical models with mesh flexibility. During this webinar the following topics will be covered: Water table elevations and its relation to dam stability, Calculation of fluxes and pore pressures, Calibration of measured vs. observed levels using FePEST. 15:00UTC 11:00AM EST Online Register
1 Oct
1 day
Webinar: Digital decision support systems – Part I - How to extract data from the web and integrate it into your model Productive sectors around the world are being demanded for solutions that enable cost reduction, increased productivity and greater control over operations. In this sense, the amount data is rapidly increasing and solutions that deal with this data have become fundamental, which enable the visualization and interpretation of information through real-time monitoring systems. During this free webinar, we will show how these systems can be developed through a simple and flexible platform. 16:00UTC 12:00 PM EST Online Register
1-2 Oct
2 days
MIKE URBAN+ COLLECTION SYSTEMS This two-day, hands-on course introduces you to the basic modelling concepts for urban hydrology and drainage network hydraulics as well as to the practicalities of MIKE URBAN+ COLLECTION SYSTENS (MU+ CS). On completion of the course you will be able to u Vietnam
1 Oct
1 day
Webinar: Mitigation and emergency planning for combined flood events with DHI FloodRisk Decision makers all over the world are confronted with the challenge of protecting valuable community assets against flooding from the sea, rivers and cloudbursts in urban and rural areas. Join us for this free 45-minute webinar on flood hazard planning and how to reduce economic losses using our new web-based tool DHI FloodRisk. DHI FloodRisk provides users the ability to test different climate scenarios and the effect of proposed mitigation measures. Time: 06:00-06:45 UTC Online Register
1 Oct
1 day
Webinar: Mitigation and emergency planning for combined flood events with DHI FloodRisk Decision makers all over the world are confronted with the challenge of protecting valuable community assets against flooding from the sea, rivers and cloudbursts in urban and rural areas. Join us for this free 45-minute webinar on flood hazard planning and how to reduce economic losses using our new web-based tool DHI FloodRisk. DHI FloodRisk provides users the ability to test different climate scenarios and the effect of proposed mitigation measures. Time: 15:00-15.45 UTC Online Register
6-7 Oct
2 days
MIKE FLOOD This two-day course teaches you urban flood modelling by integrating the 1D urban drainage model (MU CS) and 2D overland flow model (MIKE 21). The aim is to establish a 2D overland flow model for urban flood modelling. Germany
9 Oct
1 day
MIKE URBAN CONTROL This one-day course gives you a detailed insight into real time control (Control) modelling of collection systems. The aim is to enable you to set up a reliable real time control model and to analyse and present the simulation results. Slovak Republic
More courses

Upcoming webinars

30 Sep
1 day
Webinar: FEFLOW Applied to Dams For the calculation of fluxes, pore pressure distribution and hydraulic heads in earth dams, taking into account drains, curtains, different materials and transient variation of the reservoir level, it is necessary to use robust numerical models with mesh flexibility. During this webinar the following topics will be covered: Water table elevations and its relation to dam stability, Calculation of fluxes and pore pressures, Calibration of measured vs. observed levels using FePEST. 15:00UTC 11:00AM EST Online Register
1 Oct
1 day
Webinar: Digital decision support systems – Part I - How to extract data from the web and integrate it into your model Productive sectors around the world are being demanded for solutions that enable cost reduction, increased productivity and greater control over operations. In this sense, the amount data is rapidly increasing and solutions that deal with this data have become fundamental, which enable the visualization and interpretation of information through real-time monitoring systems. During this free webinar, we will show how these systems can be developed through a simple and flexible platform. 16:00UTC 12:00 PM EST Online Register
1 Oct
1 day
Webinar: Mitigation and emergency planning for combined flood events with DHI FloodRisk Decision makers all over the world are confronted with the challenge of protecting valuable community assets against flooding from the sea, rivers and cloudbursts in urban and rural areas. Join us for this free 45-minute webinar on flood hazard planning and how to reduce economic losses using our new web-based tool DHI FloodRisk. DHI FloodRisk provides users the ability to test different climate scenarios and the effect of proposed mitigation measures. Time: 06:00-06:45 UTC Online Register
1 Oct
1 day
Webinar: Mitigation and emergency planning for combined flood events with DHI FloodRisk Decision makers all over the world are confronted with the challenge of protecting valuable community assets against flooding from the sea, rivers and cloudbursts in urban and rural areas. Join us for this free 45-minute webinar on flood hazard planning and how to reduce economic losses using our new web-based tool DHI FloodRisk. DHI FloodRisk provides users the ability to test different climate scenarios and the effect of proposed mitigation measures. Time: 15:00-15.45 UTC Online Register
14 Oct
1 day
Webinar: Long Term Statistics (LTS) in MIKE URBAN+ During this free webinar including a Q&A session you will discover how to set up a collection system network with intermittent hydrological inputs for a long-term simulation that covers a continuous historical period. Time: 12.00-13.00 UTC Online Register
27 Oct
1 day
Webinar: Introduction to mesh flexibility in FEFLOW: layered, partially unstructured or fully unstructured mesh Join us for this unique Q&A session! Discover how your modelling efforts can benefit from the unprecedented level of flexibility FEFLOW provides with options to use layered, partially unstructured or fully unstructured mesh in 3D. You will learn how FEFLOW is supported by a sophisticated mesh generation algorithm and interfaces to a number of geological modelling frameworks. You will watch the recorded webinar in advance and bring your questions to the Q&A session. 16:00UTC (12:00pm EST). Online Register
More webinars